EDUREMARKS
Complete Platform Documentation
The definitive guide to every module, feature, workflow, and setting in the EduRemarks AI-Powered School Management Platform.
The definitive guide to every module, feature, workflow, and setting in the EduRemarks AI-Powered School Management Platform.
EduRemarks is a comprehensive, AI-powered School Management Platform designed for 15+ institution types. It provides a complete ecosystem for managing academics, students, staff, results, exams, admissions, billing, and communication from a single unified dashboard.
No software installation required. Runs entirely in your web browser. Works on desktop, tablet, and mobile. Data is securely stored in the cloud with automatic backups. Subdomain-optional: works from root domain or custom subdomains.
K-12 grading (A1-F9), CA1+CA2+Exam, class-based, automatic term results.
WAEC/NECO style grading, departmental tracking, JSS/SSS structure.
GPA/CGPA computation, credit units, semester system, transcripts.
ND/HND programs, GPA system, department-based management.
Specialized health institution grading, clinical rotation tracking.
Arabic/Islamic studies grading, integrated religious curriculum.
| Role | Access | Key Capabilities |
|---|---|---|
| Super Admin | Full Platform | Manage all schools, subscriptions, platform settings, support agents, pricing. |
| School Owner | School Admin | Full school control: settings, billing, staff, students, results, SMS, everything. |
| Admin | School Operations | Manage students, staff, academics, results, admissions, SMS, reports. |
| Staff/Teacher | Assigned Classes | Enter scores, create CBT exams, view assigned classes, generate reports. |
| Student | Personal Data | View results, take exams, download reports/transcripts, check performance, wallet. |
| Support Agent | Support Tools | Handle tickets, assist schools, resolve issues, monitor platform health. |
EduRemarks runs entirely in your web browser — no software installation needed. Your data is securely stored in the cloud and backed up daily. The platform works on desktops, tablets, and smartphones, so you can manage your school from anywhere.
Go to your EduRemarks domain and click "Register Your School" or visit the signup page directly.
Select your school type: K-12 (Primary, Secondary) or Tertiary (University, Polytechnic, College). This determines the grading system, terminology, and available features.
Provide school name, address, phone, email, motto, and logo. Choose a unique school code used for student admission numbers.
Set up the school owner/admin account with email and password. This account has full control over the school.
Set your current academic year (e.g., 2025/2026) and activate it.
Add terms within the session (First Term, Second Term, Third Term). Activate the current term.
Create your classes: JSS1-SS3 for secondary, or 100-Level to 400-Level for tertiary.
Create subjects and assign them to classes via the Academics page.
Set grade boundaries (A1-F9 for K-12 or A-F for tertiary) and CA/Exam weightage.
Import students via CSV or add manually. Create staff accounts and assign permissions.
| Feature | K-12 Schools | Tertiary Institutions |
|---|---|---|
| Academic Period | School Year & Term | Academic Session & Semester |
| Student Groups | Classes (JSS1, SS2) | Departments / Levels |
| Result Document | Report Sheet | Transcript |
| Score Structure | CA1 (20) + CA2 (20) + Exam (60) | CA (40) + Exam (60) + Credit Units |
| Performance Metric | Total Score / Average / Position | GPA (per semester) / CGPA (cumulative) |
| Grading Scale | A1=75+, B2=70-74, B3=65-69, C4=60-64, C5=55-59, C6=50-54, D7=45-49, E8=40-44, F9=0-39 | A=70+, B=60-69, C=50-59, D=45-49, E=40-44, F=0-39 |
| Remarks | Excellent, Very Good, Good, Credit, Pass, Fail | Excellent, Very Good, Good, Pass, Fail |
Admin/Owner: Go to the main domain login page. Enter email and password. Redirected to Admin Dashboard.
Student: Log in via Student Portal using admission number and password.
Staff: Log in via main domain login page using email and password.
Complete the Academic Management setup before adding students. This ensures students are properly assigned to classes and subjects from the start.
The Academics page is the single Academic Management Hub with 5 tabs. Your tab selection is remembered between visits.
| # | Tab | Purpose |
|---|---|---|
| 1 | Sections | Organizational groups (Junior Secondary, Senior Secondary) |
| 2 | Classes | Student groups (JSS1, SS2, 100-Level) |
| 3 | Subjects | Courses taught in the school |
| 4 | Mapping | Assign subjects to classes + teachers |
| 5 | Sessions | Academic sessions & terms management |
Sections organize classes into groups. Examples: "Junior Secondary", "Senior Secondary", "Primary". Each section has a name and unique code.
Create student groups. K-12: JSS1 through SS3. Tertiary: 100-Level through 400-Level. Each class belongs to a section and can have multiple teachers assigned.
Subjects are created once and then mapped to classes. Tertiary subjects include credit units (e.g., MTH101 = 4 units). Each subject can have a code, name, and type (core/elective).
Maps subjects to classes and assigns teachers. For tertiary: also set credit units per course.
Sessions define your academic year. Terms divide the session into periods. Only one session and one term can be active at a time.
Only ONE session and ONE term should be active at a time. Deactivate the previous term before activating a new one.
CA1 (20) + CA2 (20) + Exam (60) = 100
| A1 | 75-100% | Excellent |
| B2 | 70-74% | Very Good |
| B3 | 65-69% | Good |
| C4-C6 | 50-64% | Credit |
| D7-E8 | 40-49% | Pass |
| F9 | 0-39% | Fail |
CA (40) + Exam (60) = 100. Credit units determine GPA weight.
| A | 70-100% | 5 pts |
| B | 60-69% | 4 pts |
| C | 50-59% | 3 pts |
| D | 45-49% | 2 pts |
| E | 40-44% | 1 pt |
| F | 0-39% | 0 pts |
GPA = Total Grade Points Earned / Total Credit Units Attempted. CGPA is cumulative across all semesters with approved/published/passed status.
Go to Students > Add Student. Fill in admission number, name, class, date of birth, gender, parent name, and phone. System auto-generates a portal password.
Download the CSV template, fill in student details, upload via Students > Import. System validates and creates all accounts at once.
Share your admission portal link. Students apply online, upload documents, and get approved by admin. Approved students are auto-added.
| Type | Format | Example |
|---|---|---|
| System Generated | School Code + Year + Sequence | GRS/2026/001 |
| Custom Pattern | Custom prefix + sequence | FUT/2026/001 |
| Manual Entry | Admin enters manually | Any format |
Full name, admission number, DOB, gender, address, parent/guardian info.
All scores, grades, GPAs, positions, and cumulative results.
Report cards, transcripts, ID cards, admission letters as PDF.
Fee payments, transaction history, payment receipts.
Take exams, view schedules, check scores, retake history.
Full academic history across all sessions and terms.
EduRemarks uses a two-layer permission system. Layer 1: School must have the feature enabled. Layer 2: Staff must have the specific permission. Both layers must be active.
The school admin decides which features are available. Premium features include SMS messaging, CBT exams, admission portal, student portal, and curriculum management.
| Permission | What It Allows | Dashboard Tab |
|---|---|---|
| Student Management | Add/edit students, view records, manage enrollment. | Student Management |
| Academics | Enter scores, manage subjects, configure curriculum, generate results. | Score Entry, Report Generation |
| CBT Exams | Create CBT exams, manage question banks, import scores. | CBT Builder |
| Edit History | Edit historical results and past academic records. | Historical Records |
Dashboard tabs are shown/hidden based on permissions. A teacher with only Academics permission sees score entry and report tabs. A teacher with CBT Exams permission also sees the CBT Builder tab.
The Computer-Based Testing engine allows schools to create, manage, and conduct secure online examinations.
Create questions manually with 4 options (A-D), set correct answer, assign marks and topic.
Import hundreds of questions at once from CSV/Excel files.
Organize questions by topic for targeted exam creation.
System detects duplicate questions to maintain integrity.
The CBT creation page is a full-page professional form with the following fields:
| Field | Description |
|---|---|
| Exam Title | Name of the exam (e.g., "Mathematics First Term Exam") |
| Subject | Select the subject from the curriculum |
| Class/Department | Which class(es) will take this exam |
| Duration | Time limit in minutes (e.g., 60 minutes) |
| Questions to Attempt | Number of questions the student must answer |
| Pass Mark (%) | Minimum percentage to pass |
| Start/End Time | When the exam is available and when it closes |
| Randomization | Shuffle question order and/or answer options per student |
| Anti-Cheat | Tab-switch detection, full-screen enforcement, IP logging |
The student CBT portal is a premium responsive design showing:
Tab-switch detection logs when students leave the exam window. Full-screen enforcement prevents switching apps. IP logging tracks access location. Question randomization ensures each student gets a different order.
CBT scores are automatically imported into the result system. The system fetches scores for an entire class in one operation and detects any conflicts.
Select class, subject, and type (CA1, CA2, or Exam). Enter scores. CA1 (20) + CA2 (20) + Exam (60) = 100 total.
Select department, course, and type (CA or Exam). Enter scores and credit units. CA (40) + Exam (60) = 100.
Once scores are saved, EduRemarks automatically computes:
Results move through 5 statuses before students can see them:
| Status | Description | Student Visibility |
|---|---|---|
| draft | Staff entering scores. Not submitted yet. | NOT visible |
| submitted | Staff submitted for admin review. | NOT visible |
| approved | Admin reviewed and approved. | NOT visible |
| published | Published to students. SMS sent. | VISIBLE |
| locked | Locked. Cannot be edited. | VISIBLE |
Results are NEVER visible to students until the school admin explicitly publishes them. Even after processing, students see "No Results Available" until admin approval.
The Publish Results page supports granular publishing:
Generated via the report card generator. 18 premium templates. A4 format with school branding.
| SCHOOL LOGO & NAME | |||||||
| "Excellence in Education" • 12 Education Road, Lagos | |||||||
| REPORT CARD — FIRST TERM 2025/2026 | |||||||
| Student Name: Adebayo Sarah Gender: Female Class: JSS2A Adm No: GRS/2026/015 | |||||||
| Session: 2025/2026 Term: First Term Total: 685 Average: 68.5% Position: 3rd No in Class: 45 | |||||||
| SUBJECT | CA1 (20) | CA2 (20) | EXAM (60) | TOTAL | POS | GRADE | REMARK |
|---|---|---|---|---|---|---|---|
| Mathematics | 17 | 16 | 52 | 85 | 1 | A1 | Excellent |
| English Language | 15 | 14 | 45 | 74 | 5 | B2 | Very Good |
| Basic Science | 16 | 15 | 48 | 79 | 2 | B2 | Very Good |
| Social Studies | 14 | 13 | 42 | 69 | 8 | B3 | Good |
| Civic Education | 16 | 15 | 50 | 81 | 1 | A1 | Excellent |
| Agricultural Science | 13 | 14 | 40 | 67 | 10 | C4 | Credit |
| Computer Studies | 18 | 17 | 54 | 89 | 1 | A1 | Excellent |
| Home Economics | 12 | 11 | 38 | 61 | 15 | C4 | Credit |
| Physical Health Edu | 15 | 14 | 44 | 73 | 6 | B2 | Very Good |
| Creative Arts | 14 | 13 | 40 | 67 | 10 | C4 | Credit |
| Scale: A1=75-100 · B2=70-74 · B3=65-69 · C4=60-64 · C5=55-59 · C6=50-54 · D7=45-49 · E8=40-44 · F9=0-39 Subjects: 10 | |||||||
| Affective Traits: Punctuality, Attendance, Reliability, Neatness, Politeness, Honesty, Relationship with Students, Self Control, Attentiveness, Perseverance — Rating: 1-5 scale | |||||||
| Psychomotor Skills: Handwriting, Games, Sports, Drawing & Painting, Crafts, Musical Skills — Rating: 1-5 scale | |||||||
| Rating Scale: 5=Excellent, 4=Good, 3=Fair, 2=Poor, 1=Nil Next Term Begins: January 6, 2026 | |||||||
| Form Teacher's Comment | Head Teacher's Comment | ||||||
| Form Teacher's Signature & Date | Head Teacher's Signature & Stamp | Date | |||||
| FEDERAL UNIVERSITY OF TECHNOLOGY | |||||||
| P.M.B. 1526, Owerri, Imo State • "Towards a New Frontier" | |||||||
| OFFICIAL ACADEMIC TRANSCRIPT | |||||||
| Name: Chukwuemeka David Adm No: FUT/2026/001 Gender: Male Period: 2024/2025 — 2025/2026 | |||||||
| LEVEL: 200 — GPA: 3.75 | |||||||
| FIRST SEMESTER — 2024/2025 | |||||||
| Semester GPA: 3.80 | |||||||
| SUBJECT | CA (40) | EXAM (60) | TOTAL | GRADE | CR | REMARK | |
|---|---|---|---|---|---|---|---|
| MTH101 - Calculus I | 32 | 48 | 80 | A | 4 | Excellent | |
| PHY101 - General Physics I | 28 | 42 | 70 | A | 4 | Excellent | |
| CHM101 - General Chemistry I | 30 | 40 | 70 | A | 3 | Excellent | |
| CSC101 - Intro to Computer Sci | 26 | 38 | 64 | B | 3 | Very Good | |
| ENG101 - Engineering English | 24 | 36 | 60 | B | 2 | Very Good | |
| Cumulative: GPA = 3.80 Total Credits: 16 Grade Points: 60.8 | |||||||
| LEVEL: 300 — CGPA: 3.72 | |||||||
| FIRST SEMESTER — 2025/2026 | |||||||
| Semester GPA: 3.65 | |||||||
| SUBJECT | CA (40) | EXAM (60) | TOTAL | GRADE | CR | REMARK | |
| MTH301 - Advanced Calculus | 28 | 42 | 70 | A | 4 | Excellent | |
| CSC301 - Data Structures | 30 | 44 | 74 | A | 3 | Excellent | |
| PHY301 - Quantum Mechanics | 24 | 34 | 58 | C | 3 | Good | |
| Cumulative: CGPA = 3.72 Total Credits: 46 Grade Points: 171.12 | |||||||
| Scale: A=70-100 (5pts) · B=60-69 (4pts) · C=50-59 (3pts) · D=45-49 (2pts) · E=40-44 (1pt) · F=0-39 (0pts) CR = Credit Units | |||||||
| Level Adviser | Dean of Faculty / Registrar | ||||||
| Category | Count | Templates |
|---|---|---|
| QR Code | 7 | Navy & Gold, Emerald, Royal Blue, Burgundy, Teal, Purple, Glass |
| Barcode | 5 | Corporate, Cambridge, Certificate, Exam, Hexagon |
| Both QR+Barcode | 6 | Ribbon, Oxford, Executive, Wave, Dark Premium, Scandinavian |
| Subjects | Tier | Font Size | Margins |
|---|---|---|---|
| ≤6 subjects | Spacious | 13px | 8mm top, 10mm sides |
| 7-10 subjects | Comfortable | 12.5px | 7mm top, 9mm sides |
| 11+ subjects | Compact | 12px | 6mm top, 8mm sides |
Students can download their own report cards and transcripts directly from the Student Portal after admin publishes results.
A broadsheet shows all students in a class with their scores across all subjects in a single table. K-12 schools use the broadsheet view. Tertiary institutions use the transcript view instead.
| BROADSHEET — JSS2A — FIRST TERM 2025/2026 | |||||||||
| SUBJECT | CA1 (20) | CA2 (20) | EXAM (60) | TOTAL | GRADE | REMARK | |||
|---|---|---|---|---|---|---|---|---|---|
| Mathematics | 17 | 16 | 52 | 85 | A1 | Excellent | |||
| English Language | 15 | 14 | 45 | 74 | B2 | Very Good | |||
| Basic Science | 16 | 15 | 48 | 79 | B2 | Very Good | |||
| Social Studies | 14 | 13 | 42 | 69 | B3 | Good | |||
| Computer Studies | 18 | 17 | 54 | 89 | A1 | Excellent | |||
| Scale: A1=75-100 · B2=70-74 · B3=65-69 · C4=60-64 · C5=55-59 · C6=50-54 · D7=45-49 · E8=40-44 · F9=0-39 | |||||||||
| Overall Summary: Subjects: 5 Total Entries: 225 Overall Average: 72.4% Total Score: 3620 | |||||||||
| Class Teacher | Principal | School Stamp | |||||||
| OFFICIAL ACADEMIC TRANSCRIPT — FEDERAL UNIVERSITY OF TECHNOLOGY | |||||||
| Name: Chukwuemeka David Adm No: FUT/2026/001 Period: 2024/2025 — 2025/2026 | |||||||
| SUBJECT | CA (40) | EXAM (60) | TOTAL | GRADE | CR | REMARK | |
|---|---|---|---|---|---|---|---|
| MTH101 - Calculus I | 32 | 48 | 80 | A | 4 | Excellent | |
| PHY101 - General Physics I | 28 | 42 | 70 | A | 4 | Excellent | |
| CSC101 - Intro to Computer Sci | 26 | 38 | 64 | B | 3 | Very Good | |
| Scale: A=70-100 (5pts) · B=60-69 (4pts) · C=50-59 (3pts) · D=45-49 (2pts) · E=40-44 (1pt) · F=0-39 (0pts) CR = Credit Units | |||||||
| Cumulative Summary: Total Courses: 12 Total Entries: 12 Total Credits: 46 Cumulative GPA: 3.72 | |||||||
A personalized dashboard where students can view results, take exams, track performance, and download documents.
Overview of academic performance, upcoming exams, recent results, and quick actions.
View term results, report cards, and cumulative academic records.
Take computer-based tests, view exam schedules, and check scores.
Track performance across subjects with charts and analytics.
View and download official academic transcripts.
View balance, transaction history, and pay school fees.
First time? Default password is provided by school admin. Change it after first login.
Results are only available after school admin has generated and published them. If you see "No Results Available," contact your school.
The Staff Dashboard provides teachers and staff with tools to manage their assigned classes and subjects.
Enter assessment scores (CA1, CA2, Exam) for assigned subjects and classes.
Create exams, manage question banks, import scores for own subjects.
View assigned classes, student lists, and class performance.
Generate report cards for own subjects and classes.
Take daily attendance, mark absentees, view attendance reports.
Create and manage lesson plans aligned to the curriculum.
The staff dashboard tabs are dynamically shown/hidden based on the permissions granted by the school admin. A teacher with only Academics permission will see score entry and report tabs. A teacher with CBT Exams permission will also see the CBT Builder tab.
Mobile bottom nav items are also permission-gated. Only relevant tabs appear based on the staff member's granted permissions.
Manage online applications, review documents, approve candidates, and generate admission letters.
Set admission requirements, application fees, deadlines, and required documents from the Admission Config page.
Share your public admission form URL with prospective students. They apply online and upload documents.
Review applications, verify documents, approve or reject candidates, and track status.
Generate and send admission letters to approved candidates. Track enrollment status.
| Status | Meaning | Action |
|---|---|---|
| pending | Application received, awaiting review | Admin reviews documents |
| approved | Application accepted | Student added to school, credentials sent |
| rejected | Application declined | Reason recorded |
EduRemarks features a universal digital wallet infrastructure across all platform participants:
Auto-provisioned with Flutterwave Payout Subaccounts and dedicated NUBAN virtual collection accounts for real-time student fee collection.
Teachers & staff manage earnings, receive salary disbursements, and execute 1-click bank transfers with 4-digit PIN security.
Instant digital wallet funding for 1-click tuition settlement, automated receipts, and cash-out refund capabilities.
Hashed Transaction PIN required on every debit, fee payment, and bank payout to prevent unauthorized transactions.
Schools, staff, and students can cash out wallet balances to any Nigerian commercial bank. Each payout applies a transparent 1.5% Super Admin processing fee, recorded on a dual-ledger audit trail.
Every transaction triggers bidirectional SMS via Termii and branded email receipts:
| Event | Recipient | Alert Dispatched |
|---|---|---|
| Fee Payment | Student & Parent | SMS & Email payment confirmation with receipt & balance |
| Fee Inflow | School Admin | SMS & Email fee collection alert |
| Withdrawal | Withdrawing User | SMS & Email payout statement and bank reference |
| Platform Charge | Super Admin | SMS & Email commission revenue notification |
| Activity | Cost | Description |
|---|---|---|
| Result Synchronization | 1 Credit / Student | Grade computation and PDF archival |
| CBT Examination | 2 Credits / Student | Real-time exam hosting and instant marking |
| Admission Management | Free | Unlimited ID generation and digital files |
| Staff Portal | Free | Unlimited lesson plans and assignments |
| ID Card Generation | Free | Custom templates and bulk generation |
| SMS Alerts | Per SMS | Variable pricing based on volume |
Send SMS to thousands of recipients at once. Perfect for announcements and alerts.
Send to specific classes, departments, or user groups (students, parents, staff).
Track message delivery status, view SMS balance, monitor performance.
Schedule campaigns for specific dates and times.
The SMS system connects to Termii API for bulk SMS delivery. Supports OTP, transactional, and promotional messages. Phone numbers must be in international format (+234...).
Select from multiple ID card templates. Customize colors, layout, and fields.
Choose individual students or entire classes for bulk generation.
Include photo, name, admission number, class, barcode, and signature.
Generate ID cards as PDF. Print on card paper or send digitally.
| Field | Description |
|---|---|
| School Logo | Auto-populated from school settings |
| Student Photo | Uploaded during student registration |
| Name & Admission No | From student record |
| Class/Department | Current class assignment |
| Barcode/QR Code | Scannable identification |
| School Address | From school settings |
Sends result notifications, admission updates, and system alerts via email with HTML templates.
Bulk SMS delivery via Termii API integration for instant communication.
Unified dispatch engine. Routes via email, SMS, or both based on preferences.
Dynamic content replacement for results, admissions, fees, exams, and announcements.
Schools configure notification preferences for each notification type. Each type has 4 options: Email, SMS, Both, or None.
| Category | Notification Type | Description |
|---|---|---|
| Academic Results | Result Published | When results are published and available to students |
| Result Approved | When submitted results are approved by an admin | |
| CBT Results | When CBT exam scores are recorded and ready | |
| Financial | Fee Payment | When a fee payment is received or recorded |
| Subscription Expiry | Warning when subscription is about to expire | |
| Student Mgmt | Admission Status | When a student's admission status changes |
| Student Account | When a new student account is registered | |
| Communication | Support Ticket | When a support ticket is created or updated |
| Platform Announcement | Important updates from EduRemarks | |
| Staff Welcome | Welcome notification for new staff members |
| Option | Icon | Effect |
|---|---|---|
| Notifications sent via email only | ||
| SMS | Notifications sent via SMS only | |
| Both | Notifications sent via email AND SMS | |
| None | No notifications for this type |
User creates a support ticket via WiseBot or the Support page.
Support agent picks up the ticket and begins working on it.
Agent resolves the issue. User is notified.
User confirms resolution. Ticket is archived.
When admin publishes results, EduRemarks automatically sends SMS notifications. K-12: SMS to guardian phone. Tertiary: SMS directly to student phone. The system automatically detects the school type.
The admin profile page features a professional cover banner, tab system, and summary sidebar with stats. Update school name, logo, motto, contact info, and address from the profile settings page.
Name, logo, motto, address, phone, email, school type, education level.
Enable/disable features: CBT, SMS, Student Portal, Admissions, etc.
Set CBT status (enabled/disabled), configure entry windows per staff.
Manage subject curricula with intuitive forms.
The Publish Results page shows all submitted results organized by class with accordion headers, per-student rows with subject chips, and bulk action buttons.
The Result Manager handles all result operations: grade computation, GPA calculation, publication, approval, and notification dispatch. It automatically detects school type for appropriate notifications.
| Tool | Description |
|---|---|
| Platform Knowledge | Answers questions about features and workflows |
| Ticket Creation | Creates support tickets for unresolved issues |
| Result Analysis | Analyzes student performance data |
| Score Lookup | Retrieves scores for specific students/subjects |
All sensitive data encrypted at rest and in transit. Bank-level security for student records.
Granular permission system. Users only see what their role allows.
All forms protected against Cross-Site Request Forgery attacks.
bcrypt hashing for all passwords. Never stored in plain text.
Complete trail of all system activities. Track who did what and when.
Automated daily backups with multi-region disaster recovery.
EduRemarks uses separate login systems for different user types. Admin and staff log in through the main login page. Students have their own dedicated login page. The system automatically detects the correct login path based on the user type.
EduRemarks is aligned with NDPR (Nigeria Data Protection Regulation) and GDPR (General Data Protection Regulation) standards for data handling and privacy.
View all registered schools, manage status, configure features, and view details.
Manage school subscriptions, billing modes, credit balances, payment history.
Manage support team, assign tickets, monitor response times.
Broadcast announcements to all or selected schools.
Set credit costs, plan prices, SMS rates, and promotional offers.
Give schools free/complementary subscription access for demos or partnerships.
Go to Super Admin > Schools. Find the target school.
Opens offcanvas panel with billing mode selector.
Changes billing mode to complementary (free). No payment required.
Save changes. School now has free access to all features.
Clicking a school opens a detail panel with: school info, subscription status, feature toggles, reward credits, and quick actions.
| Issue | Solution |
|---|---|
| Cannot log in | Check email/password. If locked, wait 5 minutes. Use "Forgot Password" to reset. |
| Students cannot see results | Admin must publish results first. Check if session/term is active. Verify results are published. |
| CBT exam not showing | Check if CBT is enabled in school features AND staff entry window. Verify exam timing. |
| SMS not delivered | Check SMS credit balance. Verify phone number format (+234). Check Termii API status. |
| Report card blank | Ensure scores are entered for all subjects. Check grading configuration. Verify template selection. |
| Score import failed | Verify CSV format matches template. Check for duplicate admission numbers. |
| Wrong student data | Check school assignment. Verify student belongs to the correct school. |
| Subdomain not working | Platform works without subdomains. All users can access from root domain. |
| Broadsheet not printing | Broadsheet is standalone A4 landscape. Use browser Print > Save as PDF. |
| Notification not received | Check notification preferences. Verify email/SMS settings. Check spam folder. |
Our support team responds within 24 hours. For urgent issues, use the live chat feature for immediate assistance.
Our support team is ready to assist you with setup, training, and any questions about the platform.
© 2026 EduRemarks Platform. All rights reserved. | Generated July 23, 2026
www.eduremarks.de | support@eduremarks.de | +234 812 345 6789